Paysoon

Terms of Service

Effective October 15, 2026

These Terms of Service ("Terms") are an agreement between you and Paysoon ("we", "us"), the operator of Paysoon (the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy, our Acceptable Use Policy and, where it applies, our Data Processing Addendum.

1. Who can use Paysoon

  • You must be at least 18 years old and able to form a binding contract.
  • Paysoon is for business and professional use: following up on invoices for goods or services you provided. If you use it on behalf of a company, you confirm you are authorized to accept these Terms for that company.

2. What the Service does, and what it does not

  • Paysoon sends payment reminder emails to your clients, in your name and at your instruction, for invoices you add.
  • We are not a collection agency, law firm, bank or payment processor. We do not collect, hold or transmit your money. Your clients pay you directly using the payment link or instructions you provide.
  • We do not guarantee that any invoice will be paid, or paid by a particular date. We do not provide legal, tax or financial advice.
  • Email delivery depends on third parties (email providers, spam filters). We can't guarantee that every email is delivered or read.

3. Your responsibilities

  • You will only add invoices for amounts that are genuinely owed to you, by people you actually did business with, and you'll keep invoice details accurate.
  • You are the sender of the reminders and are responsible for their content, including any personal message you add, and for having a lawful basis to contact each client.
  • You'll comply with all laws that apply to you and your invoices, including consumer protection, anti-spam, data protection and debt collection laws (for example, laws that apply when a creditor collects its own debts from individuals, such as California's Rosenthal Fair Debt Collection Practices Act). If you invoice individuals (consumers) rather than businesses, it is your responsibility to make sure automated reminders are permitted for you.
  • You won't use the Service in any way our Acceptable Use Policy prohibits.
  • You'll keep your login details secure and tell us promptly about any unauthorized use of your account.

4. Your clients' choices

Every reminder lets the recipient say they've already paid, report a problem, say they don't recognize the invoice, or unsubscribe. We honor those choices automatically: reminders pause, and recipients who unsubscribe or don't recognize an invoice won't receive further reminders from your account. You'll be notified each time. Repeated "I don't recognize this invoice" reports can lead to your sending being suspended while we review the account.

5. Plans, billing and cancellation

  • The Free plan is free. Paid plans are billed in advance (monthly or yearly) through our payment processor, Stripe, and renew automatically until you cancel.
  • If a free trial is offered, you won't be charged until it ends, and you can cancel before then at no cost.
  • You can cancel at any time from the Billing page. Your plan stays active until the end of the period you've paid for and won't renew.
  • Fees already paid are non-refundable, except where the law requires a refund. We may issue refunds at our discretion. Questions about a charge? Contact us at MelloDaMonke193@gmail.com.
  • We may change prices with at least 30 days' notice by email. Changes apply from your next renewal; you can cancel before then.
  • Prices exclude taxes unless stated. You are responsible for any taxes that apply to your purchase.

6. Your data

You own the data you add. You give us permission to use it only to provide and improve the Service, as described in our Privacy Policy. For personal data about your clients, we act as your processor under our Data Processing Addendum. You can export your data or delete your account at any time from Settings.

7. Our property

The Service, including its software, design and content, belongs to us and our licensors. These Terms don't give you any rights to it beyond using the Service as offered. If you send us feedback, we may use it without any obligation to you.

8. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or terminate your account, with or without notice, if you breach these Terms or the Acceptable Use Policy, if your use creates risk or legal exposure for us or others, or if required by law. If we terminate a paid account without cause, we'll refund any prepaid fees for the unused period.

9. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and any warranty that the Service will be uninterrupted, error-free or that it will result in any payment.

10. Limitation of liability

To the fullest extent permitted by law: (a) we won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and (b) our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose, or US $100. Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

11. Indemnity

You'll defend and indemnify us against claims, damages and costs (including reasonable legal fees) arising from your invoices, the reminders sent at your instruction, the content you add, your relationship with your clients, or your breach of these Terms or of any law.

12. Disputes

If you have a concern, contact us first at MelloDaMonke193@gmail.com; we'll try to resolve it informally within 30 days. These Terms are governed by the laws of the jurisdiction where the operator is established, without regard to conflict-of-law rules, and the courts there have exclusive jurisdiction, except that either party may bring a claim in small-claims court. To the extent permitted by law, claims may only be brought individually and not as part of a class or representative action.

13. Changes to these Terms

We may update these Terms. For material changes we'll notify you by email or in the app at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

14. General

These Terms (with the policies linked above) are the entire agreement between you and us about the Service. If any part is unenforceable, the rest stays in effect. Not enforcing a provision isn't a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. Neither party is responsible for delays caused by events beyond its reasonable control.

15. Contact

Paysoon. Email: MelloDaMonke193@gmail.com.